Y10 Privacy Policy — Protecting Your Personal Information

Updated: January 2026

This Privacy Policy explains how y10 collects, stores, uses and protects your personal information as a user of our platform. We are committed to safeguarding your privacy and ensuring your data is handled responsibly in accordance with applicable data protection laws in Malaysia.

1. Information We Collect

When you register and use the y10 platform, we collect several categories of information to ensure the service runs properly and securely. The information collected includes:

Account Information

During registration, you are required to provide your full name, email address, phone number and password. This information is used to verify your identity and grant access to your y10 account.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (MYR), y10 collects information related to your chosen payment method, such as bank name, account number (encrypted) and transaction details. We do not store credit card numbers or sensitive payment information directly — this data is handled by recognised third-party payment processors.

Device & Browser Information

Y10 collects technical data such as IP address, device type, operating system, browser type and screen resolution. This data helps us optimise the platform across different devices and detect any suspicious activity.

Usage Data

We record user activity on the platform, including pages visited, games played, session duration and betting preferences. This data is used solely to improve the user experience and not for any third-party advertising purposes.

2. How We Use Your Information

Y10 uses collected information solely for legitimate purposes directly related to platform operations. The primary purposes for data use include:

Identity verification and account security — ensuring only the legitimate account holder can access the platform.
Financial transaction processing — handling MYR deposits, withdrawals and transaction records accurately and securely.
Platform improvements — analysing usage patterns to improve the y10 platform's interface, performance and content.
Customer Support — enabling our support team to help you resolve any issues more quickly and effectively.
Regulatory compliance — fulfils anti-money laundering requirements and applicable financial regulations.
Service communications — sends you account-related notices, policy updates, and important platform announcements.

Y10 does not sell, rent or disclose your personal information to third parties for marketing purposes without your consent.

3. Use of Cookies and Tracking

The y10 platform uses cookies to enhance the user experience and keep essential platform functions running smoothly. Cookies are small data files stored in your browser when you access a website.

Types of cookies used

Session cookies — maintaining your login status during an active session so you don't need to sign in repeatedly.
Preference cookies — saving your language settings and display preferences for a more personalised experience.
Analytics cookies — helping us understand how users interact with the platform for internal improvement purposes.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the y10 platform.

Kuantan user accessing the y10 mobile casino platform with guaranteed privacy

4. Data Storage, Security and Third-Party Sharing

Storage & Security

All y10 user data is stored on servers protected with industry-standard SSL (Secure Socket Layer) encryption. Access to personal user data is restricted to authorised personnel only and is subject to strict confidentiality agreements.

Y10 retains financial transaction records for the period required under Malaysian legal obligations. Data from inactive accounts will be deleted or anonymised after a set period in accordance with our internal policy.

Third-Party Sharing

Y10 may share limited information with trusted third parties only under specific circumstances, including: authorised payment processors for MYR transaction purposes, technology service providers that support platform operations (subject to confidentiality agreements), and relevant authorities when required under Malaysian law. y10 does not share your personal data with advertisers or third-party data brokers.

5. User Rights and How to Exercise Them

As a y10 platform user, you have certain rights regarding your personal data. We respect and support the exercise of the following rights:

Right to Access

You have the right to request a copy of the personal information y10 holds about you. Submit your request through our customer support channels and it will be processed within a reasonable timeframe.

Right to Rectification

If any information in your records is inaccurate or outdated, you may submit a correction request. Certain details such as your username can be updated directly from your y10 account settings.

Right to Erasure

You may request deletion of your account and personal data by contacting the y10 support team. Requests will be processed in accordance with applicable legal requirements — some data may need to be retained for a certain period to fulfil legal obligations.

6. Policy Changes and How to Contact Us

Privacy Policy Updates

Y10 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or new legal requirements. Users will be notified of any significant changes via an in-platform notice or email. The "Updated" date at the top of this document indicates the current version of this policy.

Continuing to use the y10 platform after policy changes are published constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns or complaints regarding how y10 handles your personal data, please reach out to our support team through the available in-platform channels or email us at: [email protected]. You may also refer to the FAQ for quick answers on privacy and account security.